Get Answers to Your Most Common Questions
- Orders
- Shipping & Delivery
- Returns, Refunds & Warranty
- Payments
- Products & Sizes
- Discounts & Promos
- Wholesale & Trade Partners
- Gift Cards
Orders
How can I check my order status?
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Can I cancel or modify my order after it's been placed?
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What does it mean to pre-order an item?
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I received a damaged item, what should I do?
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Shipping & Delivery
Where do you ship?
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Do you offer Free Shipping?
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How long does shipping take?
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Can I change my shipping address?
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What is an oversize shipping charge?
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Can I ship to a PO Box?
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Returns, Refunds & Warranty
What is your return policy?
If you don't absolutely love your new Umbra items, send them back within 45 days from your order date for a refund or a store credit.
- Free returns within 45 days applies to all products except items marked as final sale
- Shipping fees & oversize fees are non-refundable
How do I make a return?
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How long does it take Umbra to process returns?
Please allow 10 to 14 business days for your return to process. It may take 3 to 5 business days (or longer depending on the payment method used) for the refund to appear on the original form of payment.
What is covered by the warranty?
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What is not covered by warranty?
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How do I make a warranty claim?
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Do you have a warranty?
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Payments
What payment methods are available?
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Products & Sizes
I am missing a part or a screw from my order, what should I do?
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How do i choose the right size curtain rod?
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Dd you sell replacement parts?
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I lost my installation instructions, what should I do?
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Discounts & Promos
Can I use two different promo codes at a time?
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Can you apply my code after I placed my order?
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Can I keep my free gift if I make a return?
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Wholesale & Trade Partners
How can I apply to become a retailer?
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How can I apply to become a Trade Partner?
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Do you have any physical retail stores?
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Gift Cards
How do I purchase a gift card?
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What is my gift card's expiry date?
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What is the balance of my gift card?
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Can I use my gift card on top of a promotion code?
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